Refund Policy

This Refund Policy applies to the paid features and plans of Negotiation Tool ("the Service", "we", "us"). Payments are processed by the payment provider named at checkout. For the operator's details, see our Imprint.

1. General policy

A paid plan gives you its features for the period you paid for. Before you pay, you are shown the price, what the plan includes, how long it runs and whether it renews. The plan is delivered as soon as its features are open to you, so refunds are limited.

2. When we refund

We refund a payment only when:

• you were charged twice: the same purchase was charged more than once because of a payment error
• it did not work: a confirmed fault on our side kept the paid features from working, and we could not fix it in reasonable time

Ask within 14 days of the payment, at hello@dramagoapp.com.

3. When we do not refund

We do not refund a payment when:

• you changed your mind after the paid features were open to you
• part of a period is left after you cancel
• we closed your account because it broke our Terms of Service
• we found fraudulent activity
• the AI service you chose charged you. That is between you and that service.

4. Cancelling a plan that renews

You can cancel a plan that renews at any time. It stays active until the end of the period you paid for and is not charged again.

5. How you are refunded

An approved refund goes back to the payment method you paid with, through the payment provider, in the currency you paid in. How long it takes depends on the payment provider and your bank.

6. Prices and currency

Prices are shown in EUR. The payment provider may charge you in your local currency.

7. How to ask for a refund

Write to hello@dramagoapp.com with the email address of your account, the date and amount of the payment, and what went wrong.

8. Your rights under the law

This policy does not limit any right you have under the consumer law of the country where you live.